Support

Stuck on something? Find quick fixes for the most common problems, plus how to reach us when you need more help.

Common fixes

• Recover your username: get it back from the sign in screen if you've forgotten it. Recover your username
• Reset your password: set a new one and get back into your account. Reset your password
• Fix audio and video: get your mic, speakers, or camera working on calls, or report a voice call that went wrong. Troubleshoot audio and video
• Messages not updating: get new messages showing up live again when they only appear after you restart. Troubleshoot messages that won't update
• Report an issue: send a bug report or a suggestion from the app or our website. Report an issue
• Limits and maximums: look up the size, count, and length limits across Root. Limits and maximums

Still stuck? Contact support, or join the Root community for help from other users and the team.